We hope you love your new Rue pieces. In the event that your order doesn’t meet your expectations, we are happy to offer you an exchange or refund (excluding shipping cost) on full price items that meet the below criteria:

1. Items must be returned within 7 days of receiving your parcel.
2. The item must be brand new, unworn, in its original condition and with all tags attached.

To initiate a return, please contact us at helloruethelabel@gmail.com

Faulty items: If you believe your item is faulty, please send us an image and a description of the fault for our team to assess and if deemed faulty, we will gladly offer a full refund or replacement. Please note our team carefully checks all items prior to dispatch so if your item has been damaged as a result of wear and tear it will not be eligible for a refund.

*Return parcels are the responsibility of the customer - if the item gets lost or damaged in transit we will be unable to process the exchange/refund.